General Shipping Policy
We take pride in ensuring that each and every order is handled with the utmost care and shipped from our warehouse to you, as quickly as logistically possible.
At checkout, you will be asked to enter the address we will ship your order to and select the destination country for shipment. The cost of shipment will be calculated based on this information. Soon after we have received your order and after it has been fulfilled, we will send you an e-mail containing tracking information for your order. From there, it’s just a short wait before your bike and/or gear will be in your hands.
We ship orders out daily with the exception of holidays and any weekend business closures by our shipping partners. All orders are shipped in the order in which they are received. While we generally expect any given order to be shipped out within 24 hours of fulfillment, there are cases where additional fulfillment time may be required. This would include but is not limited to: back-orders, custom or special orders, out of stock products, or International orders (which typically dispatch on one pre-set day per week).
If we still haven’t answered your question, please contact us:
Phone: 02 8399 0703